Home Lead Rescue — Starter PAYG Plan Terms & Conditions

1. Agreement

By subscribing to the Home Lead Rescue Starter PAYG Plan ("Plan A"), you ("Client") agree to be bound by these Terms & Conditions. Please read them carefully before completing your purchase.

2. Plan & Pricing

• Activation Fee: USD $27.00 — one-time, non-refundable, due at signup.
• Usage Billing: USD $0.90 per minute of AI Voice Receptionist usage, billed in real time as calls occur. This rate comprises:
  • $0.20/min — AI Voice processing
  • $0.70/min — Lead Generation Software Platform

There is no cap on usage. You pay only for what you use.

3. How Billing Works — Real-Time Wallet

Plan A uses a real-time wallet billing system:

• At signup: A complimentary credit of $5.00 is automatically added to your account wallet.
• As calls occur: Usage is deducted from your wallet in real time at $0.90/min — not at the end of the month.
• Auto-recharge: When your wallet balance reaches $0, your saved payment method is automatically charged $10.00 to replenish your wallet and maintain uninterrupted service.
• Ongoing: Your wallet continues to auto-recharge in $10 increments each time it is depleted.

You authorise Home Lead Rescue and its payment processor (Stripe) to charge your saved payment method for auto-recharge events as described above. It is your responsibility to maintain a valid payment method on file.

Usage monitoring: You can monitor your real-time wallet balance and call usage at any time through your CRM dashboard. Home Lead Rescue will notify you when your usage approaches approximately $250 in cumulative charges.

4. What's Included

Your Plan A subscription includes the following done-for-you setup and ongoing platform access:

• AI Voice Receptionist — answers inbound calls 24/7, books appointments, qualifies leads
• CRM Dashboard — up to 6 users
• Google Review Automation — automated review requests and responses
• Calendar Booking System — integrated with Google Calendar
• Google Business Profile Integration
• Pipeline & Lead Management
• Dedicated Toll-Free Phone Number
• Full Self-Serve Platform Access — inbox, campaigns, funnels, invoicing, website templates
• Done-for-you onboarding and account setup by the Home Lead Rescue team

Website templates are self-serve ready-made templates included in the platform. Custom website builds are not included.

AI Website Chatbot, Promotion Blaster, Dormant Reactivation Campaign, and unlimited minutes are available on Plan B (All-in-One Founders Plan).

5. No Cap — Usage Responsibility

Plan A has no monthly usage cap. Your wallet will continue to auto-recharge as long as your payment method is valid and calls are being handled by your AI Receptionist.

• You are responsible for monitoring your usage via your CRM dashboard
• Home Lead Rescue will send a courtesy notification when usage approaches ~$250
• If you wish to pause your AI Receptionist, you may do so at any time from within your dashboard
• Home Lead Rescue is not liable for usage charges incurred before a pause or cancellation request is processed

6. Fair Use Policy — Platform Access

The Home Lead Rescue Starter PAYG Plan provides you with access to the full HLR platform — including CRM, pipeline management, calendar, Google Review automation, inbox, campaigns, funnels, invoicing, and website templates — as a goodwill offer under the Founders Plan A PAYG model. This full platform access is extended to you in recognition that billing occurs on actual AI voice usage, not as a flat monthly platform fee.

Minimum usage requirement: To maintain active Plan A status, a minimum AI Voice Receptionist usage of 5 minutes per working day (approximately 100 minutes per calendar month, based on 20 working days) is required. This represents the reasonable baseline of a business actively using the AI Receptionist for which this plan is designed.

Misuse & termination: If your account is found to have negligible or zero voice AI usage over any rolling 30-day period — indicating that the platform is being used for its CRM, marketing, and automation features without any meaningful voice usage — Home Lead Rescue reserves the right to:

• Issue a written notice to resume voice AI usage within 14 days, OR
• Terminate the subscription without refund of any remaining wallet balance

This policy exists to protect the goodwill extended under the Founders pricing model. Clients who genuinely use the AI Receptionist for their business will never be affected by this clause.

Not affected by this policy:

• Accounts with documented seasonal downtime (e.g., HVAC off-season) where usage temporarily drops — notify us at support@homeleadrescue.com
• Accounts in their first 30 days of onboarding

7. Activation Fee — Non-Refundable

The $27.00 activation fee is strictly non-refundable under all circumstances, including cancellation, dissatisfaction, or non-use of the platform. It covers the cost of account provisioning, done-for-you setup, and onboarding resources.

8. Cancellation

You may cancel your Plan A subscription at any time by contacting support@homeleadrescue.com. Upon cancellation:

• Your monthly platform access ($1/mo nominal fee) will end at the close of the current billing period
• Any remaining wallet balance is non-refundable
• Your sub-account and associated data may be deactivated within 14 days of cancellation
• The $27.00 activation fee is non-refundable regardless of cancellation timing

9. Upgrading to Plan B

At any time, you may upgrade from Plan A to the All-in-One Founders Plan (Plan B) at $299/month. Upon upgrade:

• Your $27.00 activation fee is credited toward your first Plan B month
• Your existing CRM data, contacts, and setup are preserved
• Unlimited voice minutes (subject to fair use) replace the $0.90/min PAYG rate
• Upgrade pricing is subject to availability of the Founders rate at the time of upgrade

10. Setup & Onboarding Requirements

All account setup is done-for-you by the Home Lead Rescue team. To ensure correct configuration, you are required to:

• Complete the Intake Form provided in your onboarding email
• Complete the VA Survey provided in your onboarding email
• Attend your Founders Onboarding Call (link provided in your onboarding email)

Failure to complete these steps within 14 days of purchase may delay your account setup. Home Lead Rescue is not responsible for setup delays caused by incomplete onboarding information.

11. Acceptable Use

This service is intended solely for:

• Licensed HVAC, electrical, and plumbing businesses
• Operating legally within the United States
• At a single primary business location per subscription

The following are strictly prohibited and may result in immediate termination:

• Use for any purpose that violates US federal, state, or local law
• Use by businesses outside the HVAC, electrical, or plumbing trades
• Any activity that constitutes spam, harassment, or unsolicited communications
• Sharing account access beyond the included user limit (6 users)
• Attempting to circumvent usage billing through any technical means

12. Limitation of Liability

Home Lead Rescue provides the platform and AI voice services on an "as available" basis. We do not guarantee uninterrupted service, specific call volumes, or specific business results. Our liability for any claim arising from this subscription shall not exceed the total fees paid by you in the 30 days preceding the claim.

13. Changes to Terms

Home Lead Rescue reserves the right to update these Terms & Conditions. Clients will be notified of material changes by email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

14. Contact

Email: support@homeleadrescue.com
Website: homeleadrescue.com
Business: Home Lead Rescue LLC, Sheridan, Wyoming, USA 82801

By completing your purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions.